Refund Policy

You may request an unconditional full refund within 14 days of your first payment. The request window is based on the record of the first successful payment in your account. The payment time and ticket submission time are used to verify whether the request falls within that window. You do not need to cite connection issues, slower-than-expected speeds, or access problems with a particular app as a reason to apply, and you do not need to troubleshoot first.

Renewals, duplicate payments, and mid-term upgrades do not automatically restart the request window, which is counted from the first payment. Monthly subscriptions reset their data each month on the activation date. Data packs remain available until used and never expire; these billing rules do not extend the refund window. If multiple orders are involved, identify each one in your ticket to avoid confusion about which order is being refunded and when the first payment was made.

You may apply within the request window if your needs change, your device configuration is unsuitable, or your experience with the routes does not meet expectations. Partial use of the service does not by itself mean you are ineligible for a refund. This policy does not set a deduction rate for data already used or reduce the unconditional full-refund commitment based on an unpublished data threshold.

Orders outside the request window are not covered by the unconditional refund commitment above. The same order cannot be refunded more than once. For an order that has not been paid successfully, first confirm its payment status rather than submitting a refund request. If a case involves unusual use beyond a plan's allowance, an account that violates the Terms of Service, or a dispute about payment ownership, the relevant records will be reviewed individually. A general label such as “unusual activity” is not a substitute for an explanation, and account action does not automatically determine a refund outcome.

1. Sign in to the account used for payment, go to the ticket center, submit a refund request, and identify the order you want refunded.
2. Provide the order number, payment time, payment method, and payment record needed for verification. If there are several payments close together, explain which record belongs to each order.
3. Add any verification details to the original ticket and check for a reply. You may provide a reason for the refund, but it is not required as proof for an unconditional refund.

Keep your order and payment records, and redact any unrelated information. Do not submit your account password, payment password, private keys, or recovery phrases in a ticket. If you cannot sign in, start with the account help option provided in the panel. Do not send payment records to a third party whose identity you cannot verify.

Once verification is complete, refunds are generally sent back through the original payment method. Order verification, initiating a refund, and receipt of funds are separate stages. The final timing also depends on the payment channel's processing and settlement status, so this policy does not promise a fixed arrival time. Check the ticket reply together with the payment channel's records for updates.

If the original payment method is unavailable, explain the reason in your ticket and confirm how to proceed before taking further action. Do not redirect the refund to another account without approval. If the funds have not arrived after you receive a refund update, add the channel's status to the original ticket for further review. This helps avoid confusion from duplicate requests.

D6VPN supports Alipay / WeChat Pay / USDT. Alipay and WeChat Pay refunds require verification against the original transaction record. USDT transfers cannot be reversed in the same way as traditional payment methods. The transaction record, network, and receiving details must first be checked before a return can be arranged. Do not assume that the original sending address can receive a refund, especially for transfers made through a custodial platform.

If network fees, route limitations, or amount discrepancies are involved, explain and confirm the details before proceeding; this policy does not set a fee deduction rate in advance. For duplicate payments, incorrect amounts, or disputes about the outcome, request a review in the original ticket. Decisions are based on the order, payment records, and this policy. You will not be asked to make an additional payment to complete a refund.